COVID-19

Covid-19 maatregelen

Dear Guest 

Hotel Monasterium PoortAckere gives high priority to the health and safety of our guests and staff. We do everything in our power to prevent risks of contamination and spread. In order to welcome you as safely as possible, we are fully adapted to the new situation. The guidelines and recommendations of the Belgian government are followed in order to guarantee you a carefree and safe stay. Below you will find the measures we have taken as a hotel as well as some rules we ask our guests to follow.

What we do to ensure your safety What we ask of you to guarantee safety

FAQ

Can hotels be open?
Yes, according to government guidelines, hotels may be open and since 8 June all types of accommodation (hotels, B&Bs, campsites, holiday homes, ...) may be reopened.

Can restaurants located in hotels be open?
Yes, eating and drinking facilities in hotels may be open to hotel guests provided that they respect safety standards. This is also included in the emergency ordinances of the various safety regions.

From when are Belgians allowed to travel back home?
From June 8th, Belgians will be allowed to make trips back to Belgium, for one or more days.

From when are tourists allowed to travel back to and from Belgium?
From 15 June, Belgium will open its borders for travel from the European Union, including the United Kingdom and the four other Schengen countries (Switzerland, Liechtenstein, Iceland and Norway). It is up to each country to decide whether or not to open its borders. In order to know the situation in a specific country, it is advisable to consult the official websites of the country itself or of Foreign Affairs. The conditions for travelling outside Europe are not yet clear.

Is visiting a hotel safe?
Hotel Monasterium PoortAckere has furnished the hotel in accordance with the guidelines of the Belgian government. We have done everything we can to minimize the risks.

I have a cold or a cough, can I change my booking on the day of arrival?
Yes, you can change your booking up to the day of arrival at the Reception of Hotel Monasterium PoortAckere on 003292692210 and change your date of choice. In the event that the new date or destination is more expensive than the original booking, we will be obliged to charge you for this difference. This guarantee is only valid on bookings made via historichotelsbelgium.com or our hotel websites.

How do I know which facilities are open per hotel?
The facilities in our hotels are limited.

Are pets allowed?
Pets are not allowed.

Could it be that the hotels are closing again?
No, hotels that have already opened remain open and will not close again. There has never been any compulsory closure of the hotels, only of the facilities.

Can I visit a museum in Ghent?
Museums and cultural attractions, such as historic buildings, have been reopened under strict conditions since 18 May 2020. Feel free to ask our reception for more information about opening hours and possibly booking your visit. They're here to help you.

Can I pay electronically?
We strongly advise you to pay electronically as much as possible. We provide contactless or electronic payment (if you still want to pay with cash, please provide token) and this always at check-in.

How do I get to the hotel?
All information on how to get to us can be found here: https://monasterium.be/en/p/location

Please note: if you wish to use public transport and you are over 12 years old, you are required to wear a mouth mask in all stations, at stops and on buses and trams.

More information about the corona measures taken by the Belgian government can be found here.